If something’s not right, we’ll make it right

We work hard to get things right first time, every time - but if we fall short, we want to know. Your feedback helps us improve, and every complaint will be handled fairly, promptly, and transparently.

You can complain by:

• Phone: 03333 1111 23
• Email: complaints@waddle.co.uk
• Post: The Hive, Rear of 75 Uplands Crescent, Swansea, SA2 0EX

1. We’ll acknowledge your complaint within 5 business days
2. We’ll investigate and aim to respond fully within 8 weeks
3. If you’re unhappy with our final response - or we haven’t resolved your complaint within 8 weeks - you can contact the Financial Ombudsman Service (FOS)

• Website: www.financial-ombudsman.org.uk
• Phone: 0800 023 4567
• Email: complaint.info@financial-ombudsman.org.uk