How do I start a claim with Waddle?

Just get in touch by chat, call, or message. We’ll explain what’s needed and guide you through the first steps.

What documents will I need?

It depends on the type of claim, but usually just the basics like proof of diagnosis or a death certificate. We’ll tell you exactly what’s needed.

Do I have to speak to the insurer directly?

Not if you don’t want to. We’ll handle the conversations and updates with the insurer, keeping things clear and stress-free for you.

How long does a claim take?

Every claim is different, but we’ll keep you updated throughout so you’re never left in the dark.

Who will I be dealing with at Waddle?

You’ll have a named claims specialist who looks after your claim from start to finish - someone you can call directly whenever you need an update.

What if I’m not sure if I qualify to claim?

No problem - just ask. We’ll check the details with your insurer and explain clearly whether it applies.

Is there a fee for making a claim?

Absolutely not. Claims support is part of our service to you.

Can I claim on my policy for emotional damage caused by bad reality TV?

Tempting… but sadly no. Though we’ll happily chat about it while helping with your real claim.

Here to help when it matters most

We know making a claim usually comes at a tough time. That’s why we keep things simple and personal - helping with the paperwork, speaking with insurers on your behalf, and keeping you updated all the way through.

We’re here for you - when you need it most

Claiming on your policy can feel overwhelming, but we’re here to take the weight off. From the first call to the final decision, our team will make sure you’re supported all the way.

Whatsapp us

Call us

Send us a SMS

Email us

What to expect when you make a claim

Making a claim can feel overwhelming, but with Waddle you’re never on your own. We’ll take the weight off your shoulders, explain things clearly, and stay by your side until it’s all wrapped up. Here’s what you can expect:

Step-by-step help: We’ll explain exactly what’s needed and support you in pulling together any documents.
Personal touch: You’ll deal with a named advisor, not a call centre queue.
We speak to insurers: We’ll handle the back-and-forth so you don’t have to.
Updates all the way: You’ll always know what’s happening and where your claim stands.

Need something else?

Not here to make a claim? If you’re an existing client looking to update your policy or book a review - or if you’re brand new and want to join Waddle - head to our main contact page and we’ll point you in the right direction.

Get In Touch 🐧

FAQs

Frequently asked questions