Question 1

How do I start a claim with Waddle?

Accepted Answer

Just get in touch by chat, call, or message. We’ll explain what’s needed and guide you through the first steps.

Question 2

What documents will I need?

Accepted Answer

It depends on the type of claim, but usually just the basics like proof of diagnosis or a death certificate. We’ll tell you exactly what’s needed.

Question 3

Do I have to speak to the insurer directly?

Accepted Answer

Not if you don’t want to. We’ll handle the conversations and updates with the insurer, keeping things clear and stress-free for you.

Question 4

How long does a claim take?

Accepted Answer

Every claim is different, but we’ll keep you updated throughout so you’re never left in the dark.

Question 5

Who will I be dealing with at Waddle?

Accepted Answer

You’ll have a named claims specialist who looks after your claim from start to finish - someone you can call directly whenever you need an update.

Question 6

What if I’m not sure if I qualify to claim?

Accepted Answer

No problem - just ask. We’ll check the details with your insurer and explain clearly whether it applies.

Question 7

Is there a fee for making a claim?

Accepted Answer

Absolutely not. Claims support is part of our service to you.

Question 8

Can I claim on my policy for emotional damage caused by bad reality TV?

Accepted Answer

Tempting… but sadly no. Though we’ll happily chat about it while helping with your real claim.

Here to help when it matters most

We’re here for you - when you need it most