Question 1

Do I have to pay to speak with Waddle?

Accepted Answer

No - all of our advice calls are free. You’ll only ever pay if you choose to take out a policy and we’re upfront about any costs.

Question 2

How long does an appointment take?

Accepted Answer

Most calls last between 30–45 minutes, depending on what you need. We’ll always work at your pace.

Question 3

What do I need to have ready for my call?

Accepted Answer

Just yourself and a rough idea of what you’d like to protect (family, mortgage, income, or business). If you’ve got any current policies, keep them handy too.

Question 4

What makes Waddle different?

Accepted Answer

We’re not here to push products. Our mission is to cut the jargon, explain your options clearly, and make sure you feel confident about your decisions.

Question 5

Are you independent or tied to one insurer?

Accepted Answer

We’re independent protection specialists. That means we work with all the big insurers, compare them for you, and give clear advice on the best fit - so you don’t have to figure it out alone.

Question 6

How do I know I can trust your advice?

Accepted Answer

We’re fully regulated by the Financial Conduct Authority (FCA) and our advisors are qualified specialists. But more than that - our reputation is built on treating people like people, not sales targets. Plus we’re not one to blow our own trumpet - but we’ve won awards (toot toot).

Question 7

What if I don’t understand insurance jargon?

Accepted Answer

Don’t worry, that’s our job. We’ll explain things clearly, with real examples, and check in to make sure it all makes sense. No silly acronyms or “advisor speak” here.

Question 8

What if I’m not ready to decide right now?

Accepted Answer

That’s totally fine. We’ll give you the information, answer your questions, and leave you to think it over. No pressure.

Question 9

Do you only help people with big policies?

Accepted Answer

Not at all. Whether you want to cover £10,000 or £1 million, every client gets the same level of care and attention.

Question 10

Why do people choose Waddle?

Accepted Answer

Because we care. We take the time to listen, explain, and make sure the cover you choose actually protects what matters most. And if something doesn’t feel right for you - we’ll say so.

Question 11

Can I talk to one of the Waddle dogs?

Accepted Answer

Sadly no, they hate wearing the headsets. But if you’re lucky, you might just hear one woofing in the background while we chat.

Ready to start your journey with Waddle?

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FAQs

Frequently asked questions