Putting people first - always

Life isn’t always straightforward, and sometimes circumstances can make financial decisions harder to manage. We recognise that vulnerability can be permanent or temporary and may include health conditions, life events, low financial resilience, or communication needs.

• Allowing extra time during meetings and calls
• Communicating in a way that suits you - written, verbal, or with a trusted representative present
• Providing additional explanations or simplified documents if needed
• Signposting to appropriate third-party support services

We will always act with empathy, discretion, and patience - ensuring your needs are met without compromising the quality of our advice.

Need to speak to us about anything to do with your data, your cover, or just have a question?

• Website: Use our Contact Us page for live chat, WhatsApp and support forms
• Email: info@waddle.co.uk
• Phone: 03333 1111 23 (Mon-Thur, 9am - 6:30pm, Fri, 9:30am - 4:30pm)

We aim to respond to all queries within 24 hours.