What does Waddle actually do during a claim?

We listen, we do the leg work, forward documents, check Trusts, speak to GPs, support you completing forms - taking the admin and stress off your shoulders.

Do I have to handle the insurer myself?

No. We’ll speak to the insurer directly and only come to you when something needs your input.

Will Waddle fight for me if a claim is disputed?

Yes. We act as your advocate and escalate with the insurer if there’s pushback, making sure your case is treated fairly.

How long does a claim usually take?

It varies depending on the type of claim, but we keep things moving and update you regularly. Hold ups can happen with external sources like GPs and Consultants - we seek to resolve problems before they arise.

What extra services might insurers provide?

Many offer counselling, nurse support, second medical opinions, legal advice, and bereavement support. We’ll make sure you access everything you’re entitled to.

Do I pay Waddle for claims help?

No. Claims support is part of our service to you.

What if I’m claiming on a policy Waddle didn’t set up?

We can still support you. Our goal is to help, regardless of where the policy came from.

Will I have a dedicated person or a call centre?

You’ll have a dedicated claims specialist at Waddle - someone who knows your case and keeps you updated personally.

Will you sit on hold with the insurer so I don’t have to?

Yes. That’s literally part of our job - and we don’t mind the bad hold music either.

Here when you need us most

A policy is just paper until the day it matters. If you ever need to claim, Waddle is by your side - guiding you through, handling the legwork, and making sure you and your loved ones get the support you deserve.

Speak to Our Claims Team 💬

Why Waddle?

Claims made human

Get Claim Support 🧡

Get Claim Support 🧡

Dedicated claims team

We’ll handle the hard stuff

From start to finish, our claims specialists manage the paperwork, calls, and follow-ups so you don’t have to. We’ll guide you through what’s needed step by step, making the process as simple and stress-free as possible.

Talk to a Claims Specialist 💬

Talk to a Claims Specialist 💬

Clear guidance at every step

Know what’s happening, always

Claims can feel overwhelming when you don’t know what comes next. We’ll explain each stage in plain English, keep you updated regularly, and make sure you always know where things stand - no confusion, no silence so you can relax and recover.

Get Claim Guidance 💬

Get Claim Guidance 💬

Fighting your corner

Advocates when it matters most

If a claim gets delayed, challenged, or complicated, we won’t just sit back. We’ll push, escalate, and argue your case until you get the fair outcome you deserve. We don’t just represent you - we defend you.

Get Us on Your Side 📞

Get Us on Your Side 📞

Extra help from insurers

Support beyond the payout

Many insurers offer hidden extras you might not know about - bereavement counselling, second medical opinions, nurse support, legal helplines and in some cases a Claims Support Fund. We’ll connect you with every available service so you get the most from your policy.

See What’s Included 👀

See What’s Included 👀

Join Waddle

Not a client yet? Join our family

You don’t need to wait until claim time to see how different insurance can feel. At Waddle, we give you proper advice, honest support, and cover that’s built around you from day one. If you like how we handle claims, you’ll love how we set up your protection.

Join Waddle 🐧

Join Waddle 🐧

FAQs

Frequently asked questions

Hear it from our customers

Our culture, your cover

At Waddle, it’s not just about the policy - it’s about the people behind it. Our Culture page shows how we work, what we believe in, and why we put care and clarity at the heart of everything we do for our clients.

Meet The Team 🐧